1. THE COMPANY'S LIABILITY
Every effort is made by means of trained staff to collect and deliver customers' cars safely to and from Stansted Airport.
The Company assumes that you will retain the return instructions/numbered receipt for your car in a safe place ready to present on your return. Accordingly the Company, its employees and agents;
(a) Will accept liability in respect of any loss or theft of or damage to your vehicle or its contents that may arise only where the same is proved and to the extent that it is proved to be caused by their negligence and only if the loss or damage is reported before the vehicle is driven away from the airport.
(b) The company will accept liability for defects to a customer's vehicle, which render the vehicle un-driveable where the same is proved and to the extent that it is proved to be caused by their negligence. The company will provide a replacement vehicle. Provided the customer is able to arrange fully comprehensive insurance cover for the temporary replacement vehicle, for the period the replacement vehicle is in the customer's custody, and until returned to the company.
(c) In the event the company accepts liability for defects to a customer's vehicle that remains driveable, only where the same is proved and to the extent that it is proved to be caused by their negligence, the company will arrange for an independent engineer to contact the customer to arrange for the remedial work to be carried out by a repairer. It is a requirement that the repairer provides a replacement vehicle, at the repairers expense, to the customer, for the duration of the repairs, and until the return of the customer's vehicle to the customer. The customer shall be responsible for arranging insurance cover for the vehicle provided by the repairer until such time as the replacement vehicle has been returned to the repairer by the customer.
(d) Cannot accept liability for damage to vehicles arising from acts of nature as the Car Parks' open-air surface operations. Nor will the company accept responsibility for damaged windscreens or other glass.
(e) The company does not accept responsibility for any mechanical or electrical failure to vehicles whilst in its custody. Nor will the company accept responsibility for damaged or punctured tyres, only where it the same is proved to be caused by their negligence.
(f) The
company does not accept
responsibility for any
damage or loss to your
vehicle caused by lack
of maintenance, neglect
on the owners behalf, or
servicing and
maintenance not to the
manufacturers required
standards, however
caused.
(g) Will accept
liability in respect of
the death or personal
injury or loss or damage
to personal belongings
sustained by the
customers and others in
the Car Parks only where
the same is proved and
to the extent that it is
proved to be caused by
their negligence.
(h) Cannot be held
responsible if you lose
your return
instructions/ numbered
receipt and this is
presented to the Company
by a third party who
uses it to fraudulently
take delivery of your
car.
(I) Accept that vehicles
are left with the
Company entirely at the
owner's risk.
2. SECURITY OF VEHICLE
AND CONTENTS AND BAGGAGE
Please ensure before
handing your car over
that all windows of your
vehicle are closed and,
so far as contents are
concerned, do not leave
anything of value in the
car. Accordingly, it is
a condition of
acceptance that the
customer removes all
loose and valuable items
as we cannot accept
responsibility for their
loss. We
accept no responsibility
for any other keys
handed over except the
vehicle key.
3.
ARRIVALS & DEPARTURES
PROCEDURE
Customers are advised to
allow sufficient journey
time to arrive at
Stansted Airport at the
meeting time you will
have designated to us. The
responsibility to arrive
on time is the customers
and we can not be
held responsible for any
costs, inconvenience
incurred when not
following the
instructions. Please
ensure you advise
us of any changes to
your arrival as soon as
possible, a minimum of
30 minutes notice is
required and additional
costs apply.
If for any reason you miss your outbound flight contact us immediately. At certain times we may not have driver’s on shift and so will return your vehicle as soon as is practically possible.
If your return flight is delayed / cancelled or altered in any way you must ensure you call us and let us know. This communication must be received as soon as possible, we recommend at least 12 hours notice to avoid any delay upon your return. Whilst we have systems to check the timings, the responsibility is yours. Additional charges apply to Clients who do not advise us of any alterations and also a delay in returning your vehicle may be caused.
No responsibility is accepted for cost’s / inconvenience incurred by the customer due to returning on any day / time other than that on the booking form. On occasional days (some Bank holidays etc. ) our facilities may not be available, on these occasions the customer is wholly responsible to make alternative arrangements to travel home, or stay over, and collect the vehicle at a later date. If the company agrees to releasing the vehicle on a “closure” day then a considerable fee is chargeable. This will not be less than £250.00.
Your vehicle will be ready for collection approximately 30 minutes after your flight has landed. If for any reason you experience a delay after landing please contact us. We reserve the right to charge a waiting fee and / or an additional meeting fee if we receive no contact after one hour of landing or after 15 minutes from receiving your call.
Your vehicle will be
checked for damage upon
arrival, we do not
record minor damage i.e.
stone chips, scuffs,
scratches of less than 6
inches, dents smaller
than a 3 inch diameter
or interior damage.
If the weather
conditions - bad light,
dirty vehicle etc.
prevent a full body
inspection, then we accept no
liability for this car.
You should point out to
the Company any special
driving attachments or
car features such as
disabled driver
Controls, key codes,
immobiliser, special
starting instructions
etc. as we will not be
liable for damage
resulting from driver's
lack of familiarity with
them.
4. BOOKINGS PROCEDURE, CANCELLATION AND
EARLY
RETURNS
A confirmation of
Booking does not entitle
the customer to
priority over other
customers. Please retain
the numbered return
instructions as
identification of your
right to drive away your
car on return since, in
the absence of
acceptable
identification, the
Company reserves the
right not to release the
vehicle.
Upon
booking 3 e-mails will
be sent to the e-mail
address provided by you.
It is the customers
responsibility to ensure
these e-mails are
received.
Prices may be varied
from time to time and
whilst every effort will
be made not to change
prices during a period
when they have been
expressed to be valid,
the Company reserves the
right to change prices
whether or not it gives
notice of its intention
to do so.
The daily rate charged
is for the period of
00:01 – 24:00 for the
day or part day.
A booking may be
cancelled at anytime
after confirmation and
prior to the date for
which the service has
been reserved, subject
to a sliding scale of
cancellation charge’s
that will be applied.
The charges are as
follows; 3 weeks or more
prior to departure 25%
of the value of booking,
Between 2 weeks and 1
week prior to departure
50% of the value of the
booking. Between 1 week
and 48 hours 75% of the
value of the booking.
48 hours
or less no refunds due.
If the booking fee was
paid by credit card /
debit card, the booking
fee £2.00 will not be
refunded.
All of the above charges relating to refunds are irrelevant of when the booking is made, i.e if a booking is made 6 days prior to departure and then cancelled 5 days prior to departure a charge of 75% of the value of the booking will be lost.
In the
rare event that we
have to cancel your
booking we will contact
you via the e-mail
address and text to the
contact mobile number
you supplied. The
company would endeavour
to notify you with at
least 12 hours notice,
and a full refund will
be made. The
company are not
liable for any
additional costs
incurred due to
cancellation.
No Shows and
cancellations within
48 hours of the
requested meeting time
will be charged in full.
No refunds will be made
if the return date is
earlier than the pre
booked date. Additional
storage costs will be
levied for every day
over the pre booked date. In
addition an
administration fee of up
to £40.00 will be levied
when notification is not
received of an
alteration to your
return date. This fee is
also applicable when
additional drivers are
required to return your
vehicle due to your
early arrival.
Any
instance of verbal or
physical abuse, of any
kind, towards members of
staff will result in an
immediate cancellation
of your booking without
refund.
You must follow the
precise instructions
relating to your return
that are handed to you
by our
representative on your
departure.
5.PRICES
The
per-booked daily rate
for storage is £5.00 or
£6.00 for indoor
storage.
The
standard daily rate for
storage is £10.00.
The
fee for an arrival or
departure is £12.50.
Waiting
time is charge at £7.50
per hour.
A
processing fee of £2.00
is applied to all
transactions.
All
refunds and additional
charges are subject to
an administration fee of
£7.00.
Non notification of
inbound flight delay is £40.00,
reduced by 50% if the delay
is less than 1 hour.
An
administration fee of
£25.00 is applied to any
case of chargeback
received.
6. MOVING AND RELOCATION
OF VEHICLES
You must ensure that,
before leaving the
vehicle with the Company
that it is in a
roadworthy condition,
taxed and holds a
current MOT if
applicable. The Company
reserves the right to
move the vehicle within
or outside the Car Parks
by driving or otherwise
to such extent as the
Company may in their
discretion think
necessary for the
efficient arrangement of
its parking facilities
at the Car Parks, or in
emergencies or to avoid
accidents or
obstructions. Ignition
keys to the vehicle must
therefore be left in the
vehicle at the time of
handing it, and any
alarm codes, over to the driver. It
will be necessary in the
exercise of the rights
conferred upon the
Company under this
condition, for the
driver to have the right
to drive or otherwise
take the vehicle on the
public highway. The
drivers
are fully insured by the
Company for this
purpose. The
vehicle will be moved to
the storage compound as
soon as is practicable.
The maximum distance travelled is 50
miles. On occasion the
vehicle may be moved to
a different compound
when operationally
necessary. This may
include public car
parks.
7. COURTESY TO COMPANY
STAFF
Customers must adhere to
any instructions given
by the Company staff or
agents. The Company
reserves the right to
refuse parking services
to any persons who, in
their view, are causing,
or may cause a risk or
are rude or offensive to
Company staff.
8. COMPLAINTS PROCEDURE
Claims
cannot be considered
once vehicles have been
signed for at the
airport ,so please check
your car. Should your
vehicle suffer damage
whilst in our care or
should you lose the any
of your possessions from
the vehicle
you must immediately
inform the
representative of the
occurrence.
You must
give written notice
containing full details
of the occurrence to our
Director of Customer Service. An
investigation into an
incident can commence
but not be concluded
until written notice has
been received. No claim
for damage or loss will
be entered into,
whatsoever, if a written
complaint is not
received within 7 days
from your collection of
your vehicle. Before
submitting a claim to
the Company, customers
are requested to check
Condition No 1 and to
satisfy themselves that
the subject matter of
their claim falls within
the Company's area of
responsibility. Failure
to comply with the above
procedure may prejudice
your position and it
should be noted that our
Report Form makes no
representations as to
the Company's liability.
Any claims for loss or
damage to vehicles or in
relation to the quality
of the service provided
should be made to the
company in writing.
9. LIENS & AGENCY
(a) Every Vehicle in the
Car Parks or being
serviced by the Company
is subject to a lien for
all charges due or
accruing from the
Customer to the Company,
and a general lien for
all and any monies due
from the Customers to
the Company such liens
to be in existence
whenever the Vehicle is
in the Car Parks,
notwithstanding that it
may from time to time
have been removed. If
the said lien is not
satisfied by the
payment, within 28 days
of notice given by the
Company of its intention
to sell the Vehicle in
default of payment, the
Company may sell the
Vehicle by auction or
otherwise and the
proceeds of sale may be
applied in and towards
satisfaction of all sums
owing to the Company by
the customer together
with the expenses of the
sale, and in connection
with such sale the
Company shall be
entitled to charge
reasonable garage
charges in respect of
the period during which
the Vehicle is in the
possession of the
Company. Any balance of
purchase price remaining
after satisfaction of
such sums shall be held
by the Company on behalf
of the registered owner
of the Vehicle. Notice
of intention aforesaid
shall be deemed to have
been properly and
sufficiently given by
the sending of written
notice by prepaid post,
addressed to the
registered owner at his
known address, whether
or not the same is
actually received.
(b) Every person who
enters into a contract
with the Company for the
parking of a vehicle in
the Car Parks, does so
on behalf of themselves
and all other persons
having any proprietary, possessory or other
financial or material
interest in the vehicle.
10. DEFINITIONS
(a) 'Vehicle' shall mean
the Vehicle which is
received into the Car
Parks.
(b) The companies
representative' is a
driver employed for the purposes
of meeting customers and
driving their cars to
and from the airport and
the Car Parks.
11. VARIATIONS OF THE
TERMS AND CONDITIONS
No person has any
authority to vary or
alter these Terms and
Conditions.
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